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India’s first GCC Sentiment Index

The Renous GCC Sentiment

Edition One

Seventy-four senior leaders on the year ahead for India’s Global Capability Centers. Released live at the Renous Plenary on 7 Aug 2026.

The index
154

An index, not a percentage. Neutral is 100.

154
0
100
200
Negative
Neutral
Positive

Every reading starts at 100. Optimists push it up, pessimists pull it down. At 154, India’s GCC leadership is firmly optimistic about the next twelve months.

What goes into 154

Three questions about the year ahead.

Each question starts at 100. The share of leaders expecting growth pushes it up, the share expecting decline pulls it down. 154 is the average of the three.

175
Budget
76% expect a rise, 1% expect a cut
144
Headcount
59% expect growth, 15% a reduction
142
Mandate
61% expanding, 19% under review
I
AI Budget
The question asked

“How do you expect your AI budget to change in the next 12 months?”

76%expect the AI budget to rise.
Increase 25%+
30%
Increase 10 to 25%
46%
Stay flat
15%
Not decided yet
8%
Decrease
1%
0%50%100%

Three in ten expect an increase of 25% or more. One respondent in the entire sample expects a cut.

II
Headcount
The question asked

“What do you expect to happen to your GCC headcount in the next 12 months?”

41%see headcount flat or down.
Grow more than 10%
43%
Grow less than 10%
16%
Stay flat
26%
Reduce
15%
0%50%100%

76% expect more AI money, yet 41% expect no growth in people. The new spend is going into technology rather than additional headcount.

III
HQ Mandate
The question asked

“How would you describe your GCC’s mandate from global headquarters right now?”

61%say the mandate is expanding.
Expanding significantly
30%
Expanding moderately
31%
Stable
20%
Under review
19%
0%50%100%

But one in five leaders says the mandate is under review, the quiet number in an otherwise confident room.

IV
AI Maturity
The question asked

“Rate your organisation’s AI maturity on a scale of 1 to 5.”

3.0the average self-score.
5, AI-native
3%
4
28%
3
45%
2
18%
1, early awareness
7%
0%50%100%

Nearly half the sample parks itself at exactly 3, competent but not yet compounding. Only two leaders claimed AI-native operations.

V
Where AI runs today
The question asked

“Where is your organisation currently deploying AI?”

57%are deployed at scale.
Fully embedded in core ops
16%
Broad across functions
41%
Pilot or PoC only
32%
Evaluating
11%
0%50%100%

Broad or fully embedded deployment is now the majority position. But a third of the room is still in pilot, the gap the next twelve months will decide.

VI
Governance
The question asked

“Does your organisation have a dedicated AI governance or responsible AI framework in place?”

46%have a formal framework.
Formal framework
46%
In development
32%
Informal for now
14%
None
8%
0%50%100%

57% deploy at scale. Only 46% have formal governance. Another 32% are writing the rules while the systems already run.

VII
Barriers
The question asked

“What are the biggest barriers to AI adoption in your organisation?”

49%each for legacy and regulation.
Legacy systems
49%
Regulatory and compliance
49%
Data quality
47%
Talent and skills gap
39%
Budget and ROI uncertainty
39%
Leadership alignment
16%
0%50%100%

They now tie at the top. Talent, the barrier everyone talks about, ranks below legacy tech, regulation and data.

VIII
Who decides
The question asked

“Who in your organisation has the most influence over AI adoption decisions?”

8%say the GCC head decides AI.
Global HQ mandate
38%
CTO or technology leader
32%
Genuinely distributed
16%
GCC head
8%
CFO
3%
CHRO
3%
0%50%100%

70% of decisions sit with the CTO or a global HQ mandate. AI money flows through GCCs. AI authority mostly does not.

IX
Agentic AI
The question asked

“Which function do you expect to be most disrupted by agentic AI in the next 24 months?”

81%expect it to hit the GCC’s own core first.
Engineering and technology
47%
Customer operations
34%
HR and talent
9%
Finance and controllership
5%
Legal and compliance
3%
Strategy and planning
1%
0%50%100%

Engineering and customer operations, the two functions GCCs were built to run, top the disruption list.

The Renous read

Three things this data is telling us.

I
Spend is shifting from people to technology.

76% see budgets rising while 41% see headcount flat or down. GCC growth is now measured in value per person, not people per centre.

II
Regulation has arrived.

Compliance now ties legacy tech as the first barrier, at 49%, and it climbed as responses came in. The next constraint on AI is not talent. It is permission.

III
The authority gap.

Only 8% of AI decisions sit with the GCC head. Closing the gap between where AI is built and where it is decided is the leadership project of the next 24 months.

Method

How the index was built.

74
Senior leaders

GCC and India heads, technology and AI, HR, strategy and finance

17 Jul 2026
Data close

Captured by survey and in offline conversation

2027
Re-measured

Today’s reading becomes the baseline the ecosystem tracks

No attribution

No response is attributed to any individual, company or centre. The findings are published in aggregate only.

Today’s 154 is the baseline. The number will be re-measured in 2027.

The index is re-measured in 2027. Be in the room when it is.

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