Skip to Content
The Rebuild

The Pivot : The Client You Can’t Walk Away From

Advisors can always move on to the next deal. Principals live with the promoter, the asset and the outcome.

The Pivot : The Client You Can’t Walk Away From

As an advisor, my job was to give clients my opinion on the choices. Here are the options, here’s what each one costs. The client picked, and I moved on to the next piece of paper.

It took me a while to see how much of a luxury that was. I only saw it after I crossed to the other side of the table.

THE TREADMILL

Sell-side is a treadmill, and I say that with affection. You come up with an idea, build the relationship, pitch for the mandate, put the materials together, find the buyer, get through diligence and documentation, close, collect your fee, and start again. It teaches you to run your own P&L. It teaches you patience, and it teaches you to keep going. It also gives you great insights, because every few months, you’re learning a new sector or segment.

And there’s one thing it quietly gives you. 

“If a client is difficult or a deal has worn you out, there’s always a next one. You can move on.”

A CALL NOBODY COULD VERIFY

Some calls in this seat can’t be verified. A counterparty gives you their version of events, there’s no paper to back it up, and you decide whether to believe it. Sometimes it holds. Sometimes it doesn’t, and you find out late, when finding out costs more.

As an advisor, I’d have laid out both possibilities and let the client choose. As a principal, there was nobody to hand it to. I had to make the call, then work out how to limit the damage if I’d got it wrong.

Protections like an indemnity matter. 

“A legal remedy and a working relationship are different things, and you can win the first and lose part of the second.”

WHERE THE FINISH LINE MOVED

As an advisor, I put my energy into the negotiation and into getting the client over the line. Closing was the whole point.

As a principal, closing is where the work starts. You’ll be living with the promoter and the asset afterwards, so the question stops being “how do I win this negotiation?” and becomes “what are we going to do with this business once the papers are signed?” The negotiation still matters. But most of my thinking now goes to what comes after.

It changes what you’re paid to care about, too. An advisor’s fee is tied to the transaction, so the pull is always toward closing. A principal doesn’t have that pull. You just have the outcome.

“As a principal, closing is where the work starts.”

THE STRETCH WHEN I DOUBTED THE MOVE

There was a period when I questioned whether I’d done the right thing. Months of effort on a deal can end at the last step, when the decision-maker decides it isn’t for him. On the sell-side, that’s a lost mandate and you walk away. Here, the decision-maker was my own client, and I couldn’t. What kept me going was my belief in the business model and my love for the sector.

“The role asks you to give it time.”

CHOOSING YOUR CLIENT

On the sell-side, your client is someone you can leave. On the principal side, your client is your promoter, and there are three things you can’t change: the sector, the company and the promoter.

So before you make the move, ask yourself honestly whether you can work with all three for years. There will be highs and lows, and you need a real conviction that the lows will pass. Without it, no title or package will get you through.

WHAT I’D TELL SOMEONE THINKING ABOUT IT

The grass always looks greener from the other side. From sell-side, the principal role looks like ownership and stability. From the principal seat, the advisor’s life looks like freedom.

I’d say start on the sell-side. That was my path, and I know others get there differently. But it shows you how a transaction works from every angle, so when you cross over you don’t take the other side’s job for granted. It makes you more agile, too.

“And when you do move, be ready to make the call yourself.”

Vikas Aggarwal

The Author

Vikas Aggarwal

Head - Mergers & Acquisitions, Infra.Market

Vikas Aggarwal is Head, Mergers & Acquisitions at Infra.Market, with over 20 years in M&A and investment banking. He began on the sell-side, advising clients at firms including Singhi Advisors, Alpen Capital and Centrum, before moving to the principal side, where he now leads M&A and fund raise. He writes here about what changes when you stop advising on deals and start living with them.

Disclaimer

The views in this article are the author's own. They are not the views of Renous, its affiliates, its employees or its associates, nor of The Renous Vantage or the author's employer, and publication here should not be read as endorsement of them.

The Renous Vantage publishes the writing of senior leaders in their own names, and edits only for clarity and length. The author is responsible for the accuracy of what is written here.

Nothing in this article is professional advice, whether legal, financial, tax, medical or otherwise. It is general commentary, and it is no substitute for advice from a qualified adviser who knows your circumstances. Readers should carry out their own research and due diligence before acting on anything they read here.

The article is accurate to the best of the author's knowledge on the date of publication. Neither the author nor Renous undertakes to update it as circumstances change. Any third party names, products or links are referenced by the author and are not endorsements.

Where a collection carries a partner, that partnership has no bearing on what is commissioned, written or published.

More in The Rebuild

All of The Rebuild

Attend our initiatives Join our WhatsApp channel
RENOUS WhatsApp Channel

Join 1,500+ of India's C-Suite.

Join the channel →